NVQ in Customer Service Level 2
(Level 3 is also available)
Why consider this programme?
NVQs are available at five levels of achievement that reflect the various technical and supervisory skills, knowledge and experience which employees should have as they progress in their industry.
Who is it for?
NVQs are for all employees; there are no age limits or constraints for completion.
What will people learn?
Mandatory
Give customers a positive impression of yourself and your
Organisation
Mandatory
Deliver reliable customer service
Mandatory
Develop customer relationships
Mandatory
Resolve customer service problems
Optional
Support customer service improvements
Optional
Develop personal performance through delivering customer
service
Optional
Promote additional products or service to customers
Optional
Process customer service information
What will people achieve?
NVQs are work-based qualifications that assess the skills and knowledge people have and need to perform their job role effectively. The qualification is designed using national occupational standards.
Contact Us
Park House
10 Park Street
Bristol
UK
BS1 5HX
phone: +44 (0)845 658 0 654
fax: +44 (0) 117 9154547
